FAQ - Page 4

My order never arrived.
Click the "Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. 

My product is missing parts.
Please reach out to customer service.

The item I want to buy is out of stock, when will it be back in stock and how can I order it?
Our current shipping times are displayed and updated on the banner of our website.

What are my payment choices?
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

What brand of plug do you recommend for the Traxstech Downrigger?
We recommend using Marineco (70 AMP) 3 wire charging/trolling system plug. They are sold on Amazon. 70A continuous rating Universal design for 2 or 3-wire configuration 12V, 24V, 12/24V, 24/36V, 36V.

What gauge wire should I use to install my Traxstech Downrigger?
10/2 wiring is needed if the leads are 15 feet or less in length for a single downrigger. If you are wiring for multiple riggers going to an actual fuse/circuit panel, then we recommend 4 or 6 gauge.

What is the inside diameter of the BH-100 beverage holder?
The inside diameter of our beverage holders Part # BH-100 and BH-100V is 3".

What is the minimum length of track I can use to install downriggers to my boat?
The longer the track the more stability and strength you will have. We recommend downriggers have track that is installed directly to the gunnel. Using a smaller length may cause your equipment to fail.

What is the minimum length of track I can use to install my vertical trees to my boat?
We recommend using our MT-24 or larger tracks. The longer the track the more stability and strength you will have. Using a smaller length may cause your equipment to fail.

What is your return policy?
Please see our Returns/Repairs page for complete details.

What length/size of mounting track should I mount on my boat?
The track is the least expensive item and it is easier to mount one longer track, rather than adding it in smaller sections down the road. 

What pound test is the line on my Traxstech Downrigger?
It is 150# test line installed on our Traxstech Downriggers.

What size bolts or screws are used on Traxstech down-rigger mount bases, the platforms are predrilled with holes? IE: PM-3 or SB-3
All of our holes are thread formed for a stronger hole, you will need to use a screwdriver when assembling. It is a ¼”-20 thread size.

What size fuse does the Traxstech Downrigger use?
It is a 30 Amp fuse. Maxi fuse holders and Maxi fuses are recommended for the in-line fuse used on the positive (white) wire lead. A 30 AMP circuit breaker could also be used in place of the inline fuse.

When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).

When will my order ship and what are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices.

When will my order ship?
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may log in to your account to check the status of your order.