Canadian Shipping Notice
For orders shipping to Canada via UPS, please note that UPS charges a $50 border-crossing fee. This fee is separate from the shipping quote provided by Traxstech and does not include applicable taxes or duties.
Traxstech pricing does not include taxes or duties, and any applicable additional charges will be due upon delivery.
We appreciate your understanding and thank you for choosing Traxstech.
An item is missing from my shipment.
What should I do?
Before contacting us, please verify that all of the items in your order have shipped. You can check your order status by logging in to your Traxstech account at the top right-hand side of our website.
Can I have my order shipped via USPS?
Can I pick up an online order in person to save on shipping costs?
Yes! When placing your order online, simply select “Pick-Up In Store” as your shipping option. Once your order is ready for pickup, we will send you an email notification.
After receiving your notification, please call us to confirm the day and approximate time you plan to pick up your order.
Has my order shipped?
Do you ship to my country?
We ship internationally to countries where UPS provides delivery service. To confirm availability, you can check whether UPS delivers to your country or create an account on our website and enter your shipping address.
If UPS service is available to your location, we can ship your order to you.
How do I track my order?
How long will it take for my package to ship via UPS?
The map posted gives an approximate time frame that UPS packages take once they are shipped.
**Please note this is not from the time of order, it is from the time of shipment.
** Inclement weather may also affect shipping times.
How long will it take for my package to ship via USPS Priority Mail?
The map posted gives an approximate time frame which USPS Priority Packages take once they are shipped.
** Please note this is not from the time of order, it is from the time of shipment. **
Inclement weather may also affect shipping times.
How much is shipping going to cost?
Shipping costs are automatically calculated prior to submit your payment information and depend on the weight and destination of the package. Simply add items to your cart and then proceed to the checkout page where you will be offered shipping method choices.
My order arrived and the product is missing parts.
What should I do?
Please reach out to our customer service team.
When will my order ship?
Please review each product page for information on the availability of each item. After placing your order, you may also log in to your account to check the status of your order.
Why is my shipping rate so high?
Please call us if the quoted shipping amount seems way off. From time to time, the system will quote too high of shipping rate. We will be glad to double-check and put your order in over the phone.
Why do I have to sign for my UPS shipments?
In regard to recent events, Traxstech requires a signature for all of its UPS shipments. If you wish to waive that requirement, you must let us know.