Canadian Shipping Notice
For orders shipping to Canada via UPS, please note that UPS charges a $50 border-crossing fee. This fee is separate from the shipping quote provided by Traxstech and does not include applicable taxes or duties.
Traxstech pricing does not include taxes or duties, and any applicable additional charges will be due upon delivery.
We appreciate your understanding and thank you for choosing Traxstech.
An item is missing from my shipment. What should I do?
Before contacting us, please verify that all of the items in your order have shipped. You can check your order status by logging in to your Traxstech account at the top right-hand side of our website.
If your order is flagged as delivered by your selected carrier and you are missing an item, please call our customer service line and we will be happy to help!
Please note: Some orders will have multiple packages via UPS depending on item dimensions, and therefore may come at separate times.
Can I have my order shipped via USPS?
Can I pick up an online order in person to save on shipping costs?
Yes! When placing your order online, simply select “Pick-Up In Store” as your shipping option. Once your order is ready for pickup, we will send you an email notification.
After receiving your notification, please call us to confirm the day and approximate time you plan to pick up your order.
Has my order shipped?
Do you ship to my country?
We ship internationally to countries where UPS provides delivery service. To confirm availability, you can check whether UPS delivers to your country or create an account on our website and enter your shipping address.
If UPS service is available to your location, we can ship your order to you.
How do I track my order?
How long will it take for my package to ship via UPS?
The map posted gives an approximate time frame that UPS packages take once they are shipped.
**Please note: this timeframe begins once the package has been shipped, not at the time the order is placed.
** Inclement weather may also affect shipping times.
How long will it take for my package to ship via USPS Priority Mail?
The estimated delivery time for USPS Priority Mail depends on the destination.
All orders ship from the 48616 ZIP code.
**Please note: this timeframe begins once the package has been shipped, not at the time the order is placed.
Once your order has shipped, you will receive a tracking number from us via email.
Please use that tracking number to contact USPS directly for the most up‑to‑date tracking information.
**Inclement weather or other carrier delays may also impact transit times.
How much is shipping going to cost?
Shipping costs are automatically calculated prior to submit your payment information and depend on the weight and destination of the package. Simply add items to your cart and then proceed to the checkout page where you will be offered shipping method choices.
Why is my shipping rate so high?
My order arrived and the product is missing parts. What should I do?
Please reach out to our customer service team for assistance.
When will my order ship?
Most orders ship within 1-3 business days after processing. Orders placed on Thursday after 12:00 PM (Eastern Time), as well as orders placed on weekends, will be processed on the next business day.
You can log in to your account at any time to check your order status.
Do I have to sign for my UPS delivery?
No. A signature is not required for UPS deliveries.
If you would like your package delivered to a specific location on your property, such as a front porch, side door, or garage, please include those instructions in the Comments section when placing your order. We will pass your delivery preferences along with your shipment.
**Please note that final package placement is at the discretion of the delivery driver and may be subject to UPS policies and local conditions.