Traxstech Return/Repair Policy
Welcome to Traxstech’s Return & Repair Policy page. Our goal is to make every return or repair as simple and reliable as possible. Whether you’re sending in a product for service or a refund, you can trust that our team will handle it quickly, carefully, and with the expert attention needed for a smooth experience.
Traxstech Limited‑Lifetime Warranty
Traxstech offers a limited‑lifetime warranty on all products manufactured to be free of defects in workmanship and materials, when used under normal operating conditions and installed according to specifications.
If a product is found to be defective, Traxstech will repair or replace it at our discretion. Products must be shipped to us freight prepaid to initiate a warranty claim.
Our warranty liability is limited solely to the repair or replacement of the product. Traxstech is not responsible for any consequential, incidental, or indirect damages or expenses associated with the warranted item.
Products damaged due to misuse, abuse, negligence, modification, or dismantling are not covered under this warranty.
How to Send an Item for Repair
To send a Traxstech product in for repair, download and complete the repair form.
It can be found here.
Simply open the file and print it.
Complete the form with the following information:
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Your name
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Your address
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Your phone number
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A detailed description of the issue with the product
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Missing or incomplete paperwork may delay—or void—your repair options.
Repair turnaround is approximately 7-10 business days.
How to Return an Item
To return a new item purchased directly from Traxstech, download and complete the return form. Returns must be initiated within 30 Days of delivery.
It can be found here.
Simply open the file and print it.
Complete the form with the following information:
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Your name
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Your address
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Your phone number
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Your order number
- A brief explanation of why you are returning the product
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Missing or incomplete paperwork may delay—or void—your return processing.
Please note: A 20% restocking fee may apply
Frequently Asked Questions
Does Traxstech offer a warranty on its products?
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- Yes. Traxstech products include a limited‑lifetime warranty against defects in workmanship and materials when used under normal operating conditions and installed according to our guidelines. Warranty does not extend to consumables.
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How do I return a product?
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- You can return an item by filling out our return form available above. You will need to fill out the entire form and include it with the item you are shipping back. All returns must be shipped prepaid. Don't know if your item is a return or a repair? Give our office a call and we're ready to assist.
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What should I do if I received the wrong product?
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- If you believe you received an incorrect item, please contact customer service within 72 hours of delivery.
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I bought an item from a Traxstech dealer and no longer need it. Can I return it to Traxstech?
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- No. Returns for dealer‑purchased items must be handled directly through the dealer.
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When will my credit appear on my account?
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- Credits typically appear 7–10 business days after we receive your returned item(s). If you are not seeing a credit we recommend checking with your banking institution to make sure funds are not being held.
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