Our Contact Us page is designed to make it easy for you to connect with our team.
Whether you prefer to fill out the form, send an email, or give us a call, we’re here to help with any questions, feedback, or concerns. Our knowledgeable staff is committed to providing prompt, reliable support and ensuring you receive the assistance you need.
We appreciate your interest in Traxstech and look forward to hearing from you.
Customer Support Hours
Have a question or need assistance?
Our customer service team is available Monday–Thursday, 9 AM–5 PM EST.
You can reach us by phone at 989-845-5969 or by completing the form below.
Before submitting your inquiry, you may want to check our Frequently Asked Questions page to see if your answer is already available.
Please allow up to 3 business days for a response.
Department Contacts
Individual Customer Support
For order questions, product selection help, or general assistance:
- Rowan
- Phone: 989‑845‑5969 ext. 1002
- Email: customerservice2@traxstech.com
Dealer Support
For dealer accounts, ordering, pricing, and program assistance:
- Dawn
- Phone: 989‑845‑5969 ext. 1004
- Email: customerservice@traxstech.com
Technical Assistance
For installation questions, compatibility guidance, or troubleshooting:
- Alex
- Phone: 989‑845‑5969 ext. 1003
- Email: alex@traxstech.com
Important Note About Photos
Please do not attach pictures to the contact form—images submitted through the form are not viewable on our end.
If you need to send a photo, email it directly to customerservice2@traxstech.com