Understanding Traxstech’s Warranty Coverage and How to Get Service in the Off-Season

At Traxstech, we take pride in delivering high-quality, reliable equipment to enhance your fishing experience, and we stand behind our products with a warranty that ensures our customers get the most from their investments. In this blog, we’ll walk you through the details of Traxstech’s warranty coverage and how you can access warranty services, especially during the off-season when you might be preparing for the upcoming fishing season.

Traxstech Warranty Overview

All Traxstech products come with a comprehensive warranty designed to protect against any defects in materials and workmanship. Our warranty coverage includes:

• Materials and Workmanship: Traxstech products are designed and built to withstand the harsh conditions of fishing environments. Should any part of your equipment show defects due to materials or craftsmanship, we’ll ensure it’s addressed under our warranty.
• Longevity of Coverage: Our products are built to last, but if an issue arises within the warranty period, we’re here to help. Specific coverage details are outlined in the documentation that comes with your product. Be sure to read through your warranty information so you know what is covered and for how long.
• Customer Responsibility: Please note that the warranty does not cover damage caused by improper installation, misuse, neglect, or unauthorized repairs. Proper maintenance and handling will help keep your equipment performing at its best and maintain its warranty status.

How to Request Warranty Service

If you believe your Traxstech product requires warranty service, follow these simple steps to get the help you need:

1. Review the Warranty Terms: Before reaching out, refer to the warranty documentation included with your product or consult our website to confirm that your issue qualifies for warranty repair.
2. Contact Traxstech Support: Reach out to our customer service team via phone or email. Be ready to provide:
   • The product model and serial number
   • Proof of purchase (such as a receipt or invoice)
   • A clear description of the issue you’re experiencing
   • Photos of the problem area (if applicable)
3. Shipping Your Product: After confirming warranty coverage, we’ll guide you on how to send the product for repair. Pack your equipment carefully to avoid further damage during shipping, and be sure to include all necessary information so we can efficiently process your request.
4. Service Turnaround: In most cases, repairs are completed within a reasonable timeframe, but please allow for additional processing time during peak or off-season months.

Getting Warranty Work Done in the Off-Season

The off-season is the ideal time to address any warranty-related repairs or maintenance needs on your Traxstech equipment. By handling these tasks before the fishing season kicks off, you can get back on the water without any delays.

To maximize efficiency during the off-season:

• Plan Ahead: Reach out to us early in the off-season. This helps ensure that your equipment is back to you in time for the start of the season.
• Inspect Your Equipment: Use the off-season to go over your equipment and identify any potential issues. Look for signs of wear or anything unusual that may require attention.
• Routine Maintenance: While warranty work is specific to defects, we always encourage regular maintenance to keep your equipment performing its best. Take time to clean, inspect, and address any minor repairs on non-warranty items during the off-season.

Customer Satisfaction is Our Priority

At Traxstech, we’re dedicated to providing exceptional customer service. We want you to have a seamless experience with our products, from the moment you make a purchase to years down the line. If you have questions about our warranty or need assistance with warranty service, don’t hesitate to reach out.

For any warranty or service inquiries, please visit Traxstech’s website or contact our customer support team. We’re here to help make sure your equipment is ready for every fishing adventure ahead!

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Need help with installation or product questions?

We’ve got you covered:

• • • Individual help: Reach out to Rowan
    • 989‑845‑5969 ext 1002
    • customerservice2@traxstech.com

• • • • Dealer support: Reach out to Dawn
      • 989‑845‑5969 ext 1004
      • customerservice@traxstech.com

• • • • • Technical assistance: Reach out to Alex
        • 989‑845‑5969 ext 1003
        • alex@traxstech.com

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