An item is missing from my shipment. What should I do?
Before contacting us, please verify that all of the items in your order have shipped. You can check your order status by logging in to your Traxstech account at the top right hand side of our website.
Can I have my order shipped via USPS?
Yes, you may! Please note in the note section of your order, that you would like it shipped via USPS. We will adjust the shipping cost to the USPS cost. Keep in mind we can not ship anything 36" or longer via USPS. The post office will only allow us to ship via USPS items that can actually fit in a mailbox.
Can I pick up an online order in person to save on shipping costs?
Yes, you may! However, please keep in mind that we must be aware of your intention to pick up locally. Please confirm your pick up time by contacting us first.
Has my order shipped?
To check the status of your order, please log in to your account by clicking on the "Account" link at the top right hand of our website.
Do you ship to my country?
To verify if we ship to your country, please create an account by clicking the "Account" link at the top right hand side of our site. During signup, we'll ask for your shipping address and country. If your country is not in the dropdown menu of available countries, unfortunately, we do not ship to your country at this time.
How do I track my order?
To track your order, please log in to your account by clicking on the "Account" link at the top right hand side of our site.
How long will it take for my package to ship via UPS?
The map posted gives an approximate time frame which UPS packages take once they are shipped. ** Please note this is not from time of order, it is from time of shipment. ** Inclement weather may also affect shipping times.
How long will it take for my package to ship via USPS Priority Mail?
The map posted gives an approximate time frame which USPS Priority Packages take once they are shipped. ** Please note this is not from time of order, it is from time of shipment. ** Inclement weather may also affect shipping times.
How much is shipping going to cost?
Shipping costs are automatically calculated prior to submitting your payment information and depend on the weight and destination of the package. Simply add items to your cart and then proceed to the checkout page where you will be offered shipping method choices.
My order arrived and a product is missing parts. What should I do?
Please reach out to our customer service team.
When will my order ship?
Please review each product page for information on the availability of each item. After placing your order, you may also log in to your account to check the status of your order.
Why is my shipping rate so high?
Please call us if the quoted shipping amount seems way off. From time to time, the system will quote too high of shipping rate. We will be glad to double check and put your order in over the phone.
Why do I have to sign for my UPS shipments?
In regards to recent events, Traxstech requires a signature for all of its UPS shipments. If you wish to waive that requirement, you must let us know.