~Traxstech Return Information~
How to Return an Item
Eligibility: Items must be purchased directly from Traxstech. Returns, exchanges, or refunds are not available for items bought from other sellers—please contact them directly.
Return Period: Items can be returned within 30 days of delivery with a completed Traxstech Return Form.
Condition: Items must be in new, unaltered, and unused condition, showing no signs of wear or damage.
Fees: A 20% restocking fee applies to all returns.
Damaged or Incorrect Items: Contact Customer Support within 5 days for assistance. Defective items will be exchanged if reported within this period. Customers must inspect all goods upon receipt and report any damages within 5 days. Retain the packaging and materials for damaged goods for claims, as failure to do so may result in denial of claim by UPS.
Refunds: Refunds are issued after inspection of the returned items. Returns without the required form or made after 30 days will not be refunded.
Shipping Costs: Customers are responsible for return shipping costs unless otherwise noted.
Start Your Return
Click on the "Get Return Form" button and request a form to initiate your return. Please include the completed form with your return.
When you click print form it will allow you to fill it in before actually printing it.
~Traxstech Repair Information~
Warranty & Repair Policy
Traxstech provides a limited lifetime warranty on all products, guaranteeing they are free from defects in workmanship and materials when used under normal operating conditions and according to specified guidelines.
We will, at our discretion, repair or replace any defective product. To initiate a claim, the product must be shipped to Traxstech with freight prepaid. Our liability is strictly limited to the repair or replacement of the product and does not cover any consequential, incidental, or indirect damages or expenses.
This warranty does not cover products damaged due to misuse, abuse, negligence, modification, or dismantling.
Repair Form
If you need to have any merchandise repaired, you must download and fill out our repair form. Please be sure to include the completed form along with your item(s). Failure to include this paperwork may delay or void your repair options.
Replacement Parts
Traxstech also carries replacement parts for many of our products. Take a look at our offerings here.
Return and Repair FAQs
Still have a question? Visit our Returns and Repairs FAQ page.
